We work with you to design a one time or re-occurring program aimed at improving your customer experience through measuring and managing. This program includes:
-Upfront program design targeting pain points, customer touchpoints, and historical social media/online review tracking
-Any required mystery shops: telephone, online, email, video, drive thru, in person, or a combination
-Powerful follow up report that goes through everything our TrustedEye observed. We provide the data through visual aids and qualitative/quantitative reporting that shows where your weak/strong points are
-Training focused at improving your customer’s experience
Mystery shopping is done to either rate how well employees and the business met set standards or to relate the experience back through the shopper’s eyes and their opinion. Here you will see how well a function is being performed and the shopper is given the ability to fully express themselves and “tell the story” of their experience.
Get to see what your actual customer experience looks and feels like!
Send an undercover agent out to your location and we will share what we find!
What do customers think of your website? Is it setup smoothly, organized, and ready to land a client?
Does your business rely heavily on phone communications? Let’s make sure it’s going smoothly.
Want to know what your competitors are up to? Are they treating clients better than you are?
In today’s day and age a lot of interactions are being done over a webcam. How does your business look over this new portal?
Auditing is performed to see if certain things are being done, said, or carried out in your business. Some examples of auditing include product and pricing placement, quality, timing of food service, presence or absence of particular signage, ease of returning purchases, merchandising, etc.. Auditing is typically done to report back on facts only (think yes/no’s, true/false types of questions). Images and videos can be included in audits as well.
How does this process work?
Let us show you how fast and easy it is to drive your bottom line revenue and boost customer retention!
1. Place your order
Tell us what you are looking for, what you want to achieve, and any other specifics.
2. Sit back and relax
Our professional shoppers will go out and perform their job on the day and time you requested.
3. Receive your report
You receive the report with our observations and training plan. This is your time to shine and implement what you have learned.
4. Rinse and repeat
The key to this program is to continuously measure and manage your customer experience to give your clients what they deserve!